CONTACT
Whether you’re looking to book an appointment, have inquiries, or wish to share your feedback, Choresareus values hearing from you!
Whenever you need us, we’re here for you.
FREQUENTLY ASKED QUESTIONS
Have a question before booking? Please check below if your question has been answered:
How do I pay and when am I charged?
We can accept payment by credit card (Visa, MasterCard, American Express, or Discover) or Venmo.
We put a hold on your card as your cleaning day approaches and then you are charged after the cleaning is completed.
For Venmo, please give us a call to book. We require upfront payment for Venmo.
What is included in your cleaning?
We usually do the following in a standard cleaning:
Dust and wipe all surfaces
Vacuum and mop floors
Clean tables and chairs
Clean mirrors and fixtures
Clean doors and cabinet surfaces
Light Baseboard Dusting
Clean the sinks
Clean exterior of microwave and appliances
Clean outside of fridge and oven
Clean toilets
Clean countertops
Clean tubs and showers
Do you bring all supplies and equipment?
Yes, we bring all supplies and equipment we need to clean! We can also use your supplies if you prefer.
Are you insured & bonded?
Yes we are fully insured & bonded.
What is your cancellation policy?
We charge a $50 cancellation fee if you cancel 24 hours after you make a booking. For same day or next day service we charge a $50 cancellation fee 2 hours after you make a booking.
Are your cleaning teams pet friendly?
Definitely! Our cleaning teams have training on how to treat dogs, cats and other pets. We know how to love, respect and care for them. We’re a pet friendly cleaning service.
How many people will come to clean my house?
It depends on the size of your home we will send anywhere between 1-4 cleaners.
Do I have to be present for a cleaning?
No, absolutely not! It’s your choice to stay around or go out and take advantage of your free time. Just leave us a key and we’ll get your house cleaned!
How will you enter my home on my scheduled days of cleaning?
We leave this up to you, whatever you feel most comfortable with.
You can let the cleaners in if you are there or a friend is there.
You can leave a key under the door mat on the day of cleaning.
You can give us the code to the garage or a lock box.
You can leave the door unlocked on the day of cleaning.
Can you use green organic eco friendly products?
Sure, we can use green eco friendly organic products if you prefer. We can also use any of your products if you prefer.
You can let the cleaners in if you are there or a friend is there.
You can leave a key under the door mat on the day of cleaning.
You can give us the code to the garage or a lock box.
You can leave the door unlocked on the day of cleaning.
Will I have the same cleaner each visit?
Sure, we can assign the same cleaner(s) to you on a recurring basis.
What if I'm not happy with my cleaning?
Just give us a call within 48 hours of your cleaning and we will schedule a cleaner to come fix any issues as soon as possible.
Unfortunately we do not provide refunds once the cleaners have started cleaning.